Operator. This policy is issued by Bindal Infotech for payments you make for subscription or plan fees for Eventos Hub (for example Starter hosting renewal, Classic or Grand setup or yearly hosting, or professional programme fees) through our payment partner. It does not apply to peer-to-peer UPI payments guests send to hosts for digital shagun. Those are outside our platform. We are not registered under GST; refunds are of amounts paid for our fees as shown on your receipt.
Registered address: D 102, Meera Marg, Banipark Jaipur 302016, India
General principle
Plan purchases are for digital access to Eventos Hub. Because the service can be activated immediately after payment, refunds are limited to the situations below or as required by applicable consumer law in India.
Eligible refund requests
We may approve a refund where:
- You were charged more than once for the same order due to a processing error.
- Payment succeeded but your plan or entitlement did not activate within a reasonable time after payment, and we cannot resolve the issue promptly after you contact us.
- Another exceptional circumstance applies where a refund is required by applicable law or we determine in good faith that reversing the charge is appropriate.
Requests we typically cannot refund
- Fees for a billing period or hosting year that has already started and during which you used the service.
- Change of mind after successful checkout and activation, except where law gives you a statutory cooling-off right.
- Disputes about guest lists, content, or celebration decisions between hosts and guests.
- Third-party payment provider or bank fees, chargeback fees, or foreign-exchange differences.
How to request a refund
Contact +91-9521115800support@eventoshub.com from the phone or email on your account, the approximate date of payment, the Razorpay order or payment reference if available, and a short description of the issue. We may ask for additional information to verify your identity and the transaction.
Processing time
Approved refunds are initiated to the original payment method where possible. Banks and payment networks typically complete reversals within approximately seven to fourteen business days; timing depends on your bank or card issuer, not Bindal Infotech.
Chargebacks and disputes
If you initiate a chargeback or bank dispute, we may provide transaction records to the payment provider. We encourage you to contact us first so we can resolve the issue without unnecessary disputes.
Changes
We may update this policy. The version on this page applies to purchases made after the updated date shown in the hero section unless we notify you otherwise.
Related: Terms of service, Privacy policy, Cancellation policy.