Operator. This policy is issued by Eventos Innovations Private Limited for what you pay for Eventos Hub plans: Starter hosting, the Classic or Grand one-time price and yearly hosting, and the Planner plan. Plans are bought per celebration (Planner is per account), so a refund applies to the celebration it was paid for. It does not apply to digital shagun guests send to hosts by UPI; that money never passes through us. We are not registered under GST; refunds are of the amount shown on your receipt.
Registered address: D 102, Meera Marg, Banipark Jaipur 302016, India
General principle
Plan purchases are for digital access to Eventos Hub. Because the service can be activated immediately after payment, refunds are limited to the situations below or as required by applicable consumer law in India.
Eligible refund requests
We may approve a refund where:
- You were charged more than once for the same order due to a processing error.
- Payment succeeded but your plan did not activate within a reasonable time after payment, and we cannot resolve the issue promptly after you contact us.
- Another exceptional circumstance applies where a refund is required by applicable law or we determine in good faith that reversing the charge is appropriate.
Requests we typically cannot refund
- Fees for a billing period or hosting year that has already started and during which you used the service.
- Change of mind after successful checkout and activation, except where law gives you a statutory cooling-off right.
- Disputes about guest lists, content, or celebration decisions between hosts and guests.
- Third-party payment provider or bank fees, chargeback fees, or foreign-exchange differences.
How to request a refund
Paid on the website (Razorpay): contact +91-9521115800eventoshub@bindalinfotech.com from the phone or email on your account, with the date of payment, the Razorpay order or payment reference if you have it, the celebration, and what went wrong. We may ask for more details to check the payment is yours.
Paid in the Android app (Google Play): Google handles these payments. Ask for a refund in the Play Store (your Play account, Payments and subscriptions, Budget and history) or at Google Play Help. You can also write to us; where this policy allows a refund, we can issue it through Google Play.
Paid in the iPhone app (App Store): only Apple can refund these. Ask at reportaproblem.apple.com. Apple decides these requests under its own rules.
Processing time
Approved website refunds go back to the original payment method where possible. Store refunds follow Google's or Apple's timelines. Banks and payment networks typically complete reversals within approximately seven to fourteen business days; timing depends on your bank or card issuer, not Eventos Innovations Private Limited.
Chargebacks and disputes
If you initiate a chargeback or bank dispute, we may provide transaction records to the payment provider. We encourage you to contact us first so we can resolve the issue without unnecessary disputes.
Changes
We may update this policy. The version on this page applies to purchases made after the updated date shown in the hero section unless we notify you otherwise.
Related: Terms of service, Privacy policy, Cancellation policy.